Data Deletion
You can remove Movio's access to your Facebook, Instagram, TikTok or WhatsApp account, or ask us to delete your data entirely. This page explains how.
1. Remove access in Movio
An agency owner or manager can disconnect an account at any time:
- Open Clients and choose the client.
- Under Connected platforms, click Disconnect next to the Facebook Page, Instagram account, TikTok account or WhatsApp number.
This deletes the stored access token at once, so Movio can no longer reach the account. For TikTok, Movio also withdraws its access at TikTok. Data already collected stays in the agency's workspace; to have it deleted too, see step 4.
2. Remove Movio from Facebook
- In Facebook, open Settings & privacy, then Settings.
- Go to Business integrations.
- Find Movio, select it, and choose Remove.
3. Remove Movio from Instagram
- In Instagram, open your profile, then Settings and activity.
- Go to Website permissions, then Apps and websites.
- Under Active, find Movio and choose Remove.
Removing Movio in Facebook or Instagram stops its access at once: Meta tells Movio automatically, and Movio switches off every account you connected and deletes the stored access tokens.
If you ask Facebook or Instagram to delete the data Movio received, Movio also deletes the data collected through those accounts — Page and post metrics, and comments with their messages — and gives you a confirmation code. You can check its progress on the status page linked from Facebook or Instagram.
3a. Remove Movio from TikTok
In the TikTok app, open your profile and the menu, then Settings and privacy, and find the list of apps and services connected to your account. Choose Movio (shown as MovioSolution) and remove its access. Movio can then no longer reach the account; its next attempt is refused, and the account shows in Movio as needing to be connected again.
4. Ask us to delete your data
To delete your Movio account, or the data collected through a social account, email [email protected] with the subject Data deletion request. Write from the address you use to sign in to Movio, or tell us the Facebook Page, Instagram account, TikTok account or WhatsApp number concerned.
We will confirm your request within 7 days and delete the data within 30 days of confirming it. We may keep limited records where the law requires it, such as billing records. Details are in our Privacy Policy.
5. If you are a customer of an agency
If an agency that uses Movio holds your details — for example as a contact, through comments on its page, or through WhatsApp messages — that agency decides how your data is used. Please contact the agency first. If you cannot reach them, email us at [email protected] and we will help.
To stop receiving WhatsApp marketing messages from a business, reply STOP (or ยกเลิก, ရပ်ပါ, ຢຸດ) to its WhatsApp number.
Contact
ARCHIMEDES COMPANY LIMITED, Yangon, Myanmar — [email protected]